Opting for an Fleet Management Solution (FMS) offers several important advantages:

• Predictable Costs: With an FMS, you pay a fixed amount, protecting your business from unexpected maintenance expenses or sudden repair bills.
• Simplified Payments: FMS eliminates the hassle of handling cash or making indirect payments, reducing the need to send cash with drivers or manage workshop transactions individually.
• Effortless Maintenance Tracking: All vehicle maintenance and related costs are tracked and managed for you, saving time and removing the burden of monitoring expenses across your fleet.
• Nationwide Service Access: FMS service is available at authorized centers across India. Service and repairs can be done wherever your vehicle is, without waiting for it to return to a specific base location.

Choosing FMS means greater peace of mind, better cost control, and less administrative hassle, allowing you to focus more on your core business.

Warranty and FMS work together to provide complete vehicle protection. Here's what makes FMS valuable even during the warranty period:

Warranty covers: Manufacturing defects and issues arising from product faults. FMS additionally covers:

• Consumables and Service Parts: Items like filters, grease, coolant, and lubricants must be paid out-of-pocket during warranty, but are included in your FMS package.
• Wear-and-Tear Components: Normal wear-and-tear parts are not covered by warranty but are protected under FMS (subject to proper vehicle usage and handling).
• Predictable Maintenance Costs: Even during warranty, routine service expenses can add up. FMS bundles these costs into one fixed payment, making budgeting easier.

Your warranty benefits remain fully intact with FMS—you simply gain additional coverage for routine maintenance and wear & tear items that warranty doesn't address. Together, they ensure comprehensive vehicle care from day one.

A commercial vehicle, like any other machine, may experience wear and tear or occasional component failures over time. Beyond the regular scheduled service requirements—such as filter replacements and lubricant top-ups—certain parts may need replacement depending on usage. These can include clutch assemblies, brake liners and pads, shaft assemblies, bearings, or fan belts.

In rare cases, even major aggregates like the engine, gearbox, or differential may require repairs or overhauling due to normal wear and tear. Such unforeseen maintenance needs can lead to significant, unplanned expenses. By opting for an Fleet Management Solution (FMS), you are protected from these sudden repair costs, ensuring predictable maintenance expenses and peace of mind throughout your vehicle’s operation.

FMS packages are available for a 1 year/ Up to 2 year/ Up to 3year/ Up to 4 year/ Up to 5 year/ Up to 6-year period and for a pre–specified contract KMs / Hrs.

The FMS package of a vehicle is available for renewal up to 6 years from date of sale. After this period a Silver AMC contract.

Currently TML offers FMS package for up to 6 years from vehicle date of sale. Beyond the 6year period the FMS may be renewed for a year at a time as per the renewal policy. A FMS package may renewed up to 8 years after which Silver package will be provided.

*8yrs / 8 Lakhs OR 10 Yrs / 10 Lakhs KMs exceptional offering

The standard FMS price list is applicable for rated load and standard highway applications.

For vehicles operating with shorter annual kms, lower operating speeds (< 30 km/h), or under special applications, a customized quote can be obtained from the Fleetcare Pricing Team through the local Tata Motors Fleetcare Manager or Channel Partner.

For a customer, setting up and operating their own workshop comes with several limitations:

• High Fixed Costs: Establishing a workshop involves significant expenses such as infrastructure (land, shed, and equipment), manpower (mechanics, supervisors, and administrators), and power. These costs remain fixed and cannot easily scale up or down with fluctuations in vehicle maintenance demand. In addition, customers must bear the cost of maintaining spares and lubricants inventory, as well as equipment upgrades and upkeep.
• Limited Coverage: Customer-owned workshops are restricted to specific locations and cannot be set up across multiple regions or routes, limiting maintenance flexibility.
• Operational Effort: Running a workshop requires constant management and supervision to ensure smooth operations, adding to the customer’s workload and operational complexity.

In contrast, FMS offers a flexible and cost-effective solution. Customers pay only for the vehicles covered under the FMS and can access services at 1,800+ Tata Motors authorized service centre’s across the country. These workshops are equipped with advanced tools and diagnostic equipment, and staffed by trained technicians who provide expert service and technical guidance—ensuring consistent maintenance quality without the hassles of running an in-house workshop.

You can check and enroll for FMS through:

• FleetVerse (Online Sales Portal)
• TML Authorized Dealers / TASS
• TML Sales and Customer Care Team

Yes, Tata Motors allows customers and fleet operators to enroll In-Use or old vehicles under the FMS program, subject to certain conditions.

To Apply:

• Submit a formal request to your Tata Motors Channel Partner or TML Representative.
• Provide a declaration of your existing TML fleet details. Eligibility criteria:
• The vehicle must have strictly followed all scheduled services as per the Owner’s Service Book (OSB) or the latest service circular, and services must have been done only at authorized Tata Motors workshops.
• Vehicles not built as per Tata Motors’ recommended body-building guidelines will not be eligible.
• Vehicles with a history of accident repairs are not qualified for FMS/FMS coverage.
• If enrolling both new and old vehicles, the number of old vehicles cannot exceed the number of new vehicles.
• New vehicle enrolment must be completed first, after which used/old vehicles can be considered, provided the defined process is followed.
• Vehicles must meet the age criteria and comply with all general terms and conditions for FMS.
• Any deviation from the defined process requires approval from the Head – FleetCare Group

To process FMS enrolment and prepare the right offer, the fleet owner must provide the following vehicle and usage details:

• Vehicle Model
• Date of Sale
• Application (e.g., tipper, tanker, haulage, etc.)
• Operating Route (city, intercity, mining, construction, etc.)
• Terrain Details (plain or hilly — mention % mix if applicable)
• Annual KMs / Operating Hours
• Proposed Contract Tenure (in years or Months)
• Contract Type (e.g., Platinum /Platinum Plus / FMS Pack 1)

Tata Motors offers flexible payment options to suit your business convenience. You can choose from the following modes at the time of FMS contract booking.

At any TML dealership/TASS across India. Roadside support is available through the FMS Toll-Free number: 1800 209 7979.

Channel Partner can check FMS Status, Contract details, coverage and service history in CRM.

In the event of an accident during the FMS contract Kms & contract Tenure, the customer must immediately inform Tata Motors and provide a copy of the police FIR, and the insurance company’s survey report within 30 days.

In case of a major accident, the FMS will terminate, and you’ll need to settle dues up to the accident date along with a small administrative charge.

For a minor accident, the FMS may be paused or continued after Tata Motors’ inspection. Once the vehicle is repaired at an authorized Tata Motors workshop and passes inspection, it can be re-inducted into the FMS after paying a nominal re-inspection fee.

It is the responsibility of the customer to ensure that the Speedometer/Hour meter is functioning all the time. In case the Speedometer/Hour meter malfunctions then the customer should take the vehicle to the nearest Dealer/TASS immediately and have the issue rectified.

In case the Speedometer/Hour meter is found to have been tampered, the Dealer/TASS will be entitled to ascertain the actual kilometres run as nearly as possible, on the basis of such sources and data as the Log Sheets and the oil use. If the Dealer/TASS detects tampering of the Speedometer/Hour meter it may block rendering services under the FMS to the customer. TML reserves the right to block/terminate the FMS of the customer in case of such tampering.

Yes, covered under Coverage and supported through the respective Ancillary manufacturer authorized service centre.

In case of breakdown, immediately contact Tata Motors Customer Assistance Centre (CAC) – 1800 258 2589

The CAC team will guide you to the nearest authorized Service Station for quick repair.

Customers who are already part of the FleetCare family will automatically receive a renewal price quote approximately one month before the expiry of their existing FMS package.

If there are any changes in vehicle usage or package requirements, customers can request a customized renewal quote based on their updated needs. Such requests can be routed through the FleetCare Manager or the nearest Tata Motors Channel Partner.

If you sell or transfer your vehicle during the FMS contract period, the FMS will be terminated. To ensure proper closure, you must inform Tata Motors immediately in writing and provide the following documents:

• Sale and delivery letters
• RTO forms (28, 29, 30)
• Updated RC book reflecting the new ownership

This helps Tata Motors update its records and formally conclude the FMS for the vehicle.

Yes, but you must provide 90 days’ written notice. However, the fees paid are non-refundable in case of voluntary withdrawal.

Tata Motors may suspend or terminate your FMS without prior notice in situations such as:

• Breach of agreement terms not resolved within 5 days of notice
• Non-payment or cheque dishonor
• Vehicle sold or transferred to another owner
• False declarations or misrepresentation
• Vehicle accident, damage from natural calamities, or negligent driving
• Tampered or malfunctioning odometer/hour meter
• Vehicle misuse (e.g., overloading, poor maintenance, use of adulterated fuel)
• Repairs done by unauthorized garages

In such cases, no refund will be provided.

Yes, but only at Tata Motors’ discretion. Re-induction is possible after:

• Vehicle repair at an authorized Tata Motors workshop
• Inspection and approval by a Tata Motors service engineer
• Payment of ₹1000 administrative fee per vehicle
• Settlement of any insurance and repair costs
• Payment of any applicable re-induction charges

No. FMS contracts are non-transferable without Tata Motors’ written approval.

If Tata Motors or its service stations are unable to perform due to natural disasters, strikes, wars, government restrictions, or similar events, service obligations will be suspended until the situation improves. However, your payment obligations remain unchanged during this period.

If Tata Motors or its service stations are unable to perform due to natural disasters, strikes, wars, government restrictions, or similar events, service obligations will be suspended until the situation improves. However, your payment obligations remain unchanged during this period.

You must read the OSB carefully to understand the vehicle’s operational aspects, features, and maintenance requirements. Follow all driver tips, driving instructions, and safety guidelines provided.

Always use good quality diesel and genuine Diesel Exhaust Fluid (DEF) to ensure smooth functioning.

Avoid adulterated fuel or DEF — any damage caused by poor-quality fluids is not covered under FMS.

• Clean the fuel tank and DEF tank once every year or at 100,000 KMs / 2000 hours, whichever is earlier.
• Do not overload the vehicle beyond the permitted limit.
• Follow all OSB guidelines for regular checks and upkeep.

• Use Tata Motors genuine DEF and prevent adulteration.
• Stop the vehicle if DPF or SCR warning lamps glow and perform stationary regeneration or visit the nearest Service Station.
• Refill DEF immediately when the level drops below 10%, or the vehicle will enter de-rate mode.
• Do not remove the exhaust heat shield, as it prevents fluid crystallization

Yes. If you have opted for VAS: Ensure drivers strictly follow processes for ATS regeneration.

Any deliberate inhibition causing ATS failure will lead to loss of VAS benefits.

For CNG vehicles, check cylinder valve functioning regularly. If the engine continues running after valves are closed, get them inspected or replaced immediately.

If you fail to follow any of the customer / Driver duties, Tata Motors may withhold or cancel the benefits available under your VAS contract.